Job Opennings

We are seeking an IT Support Technician to provide responsive remote support across multiple client environments. You will own day-to-day service tickets, resolve common endpoint and account issues, perform routine Microsoft 365 and Google Workspace administration, and escalate complex infrastructure or security issues with clear documentation.

This role requires someone who can troubleshoot methodically, resolve technical issues efficiently, communicate well with end users, and manage a queue without losing track of follow-ups.

• Location: 100% remote
• Competitive pay: $1300 - $1,600 (Based on experience and English Proficiency)

Key Responsibilities

• Receive, prioritize, troubleshoot, document, and resolve support requests through our ConnectWise Asio/PSA (RMM) ticketing system. Keep clients informed of progress and next steps.
• Respond to trouble tickets received through the ticketing system and also through the telephone (answer incoming calls as required).
• Use ConnectWise RMM and remote access tools to investigate device issues, run approved maintenance tasks, review alerts, and support users remotely. Maintain accurate ticket notes, time entries, and device records in ConnectWise PSA.
• Administer routine Microsoft 365 tasks: user onboarding and offboarding, license assignments, password and MFA support, shared mailboxes, distribution groups, Teams, OneDrive, and basic Exchange Online issues.
• Administer routine Google Workspace tasks: user accounts, groups, licenses, Gmail, Drive permissions, and account access issues.
• Troubleshoot Windows 10/11 desktops and laptops, Microsoft Office apps, browsers, peripherals, software installations, updates, and performance issues.
• Support basic Windows Server and Active Directory tasks, including user accounts, group membership, file-share access, and initial diagnosis of server alerts. Escalate changes beyond approved procedures.
• Diagnose common connectivity problems involving Wi-Fi, VPN, DNS, DHCP, internet access, and local network devices. Gather useful evidence before escalating firewall, switching, or carrier issues.
• Install and troubleshoot local and network printers, drivers, print queues, and scanning workflows.
• Monitor assigned RMM alerts and routine backup or endpoint protection notifications; verify the issue, take approved action, and escalate failures promptly.Follow security procedures for identity verification, privileged access, suspicious email, malware alerts, and suspected account compromise. Escalate potential incidents immediately.
• Maintain client documentation, standard procedures, and accurate handoff notes. Identify repeat issues that warrant a permanent fix.

What we’re looking for

• Approximately 2–4 years of hands-on IT support experience, preferably supporting multiple clients in an MSP or service desk environment.
• Practical experience administering Microsoft 365 and Google Workspace.
• Strong Windows desktop troubleshooting skills and working familiarity
• with Windows Server and Active Directory.
• Solid understanding of IP addressing, DNS, DHCP, Wi-Fi, and VPN troubleshooting.
• Excellent written and verbal English fluency.
• Experience with an RMM and ticketing platform; ConnectWise RMM and
• ConnectWise PSA experience are strongly preferred.
• Ability to manage concurrent tickets, meet agreed response targets, and
• explain technical issues clearly to nontechnical users.
• Good judgment about when to resolve an issue independently and when to escalate it.

Helpful experience

• ConnectWise experience is a plus.
• Microsoft Intune, Entra ID, Defender, SharePoint, or Teams administration.
• Mac support, especially in mixed Windows and macOS client environments.
• Fortinet, Ubiquiti, Sophos, Datto, or Axcient environments.
• Basic PowerShell scripting and use of documented automation.
• Relevant Microsoft, CompTIA, or vendor certifications. Equivalent practical experience is welcome.

We are looking for a Tier 2 Network Support Technician with hands-on experience in network or NOC support. This role is responsible for independently troubleshooting and resolving escalated network issues across WAN/LAN environments, broadband connections, VPNs, routing, switching, DHCP, and DNS.

This is a hands-on Tier 2 role for someone who can take ownership of escalated tickets, investigate network problems beyond basic troubleshooting, communicate effectively with internal teams and

carriers, and document technical findings clearly in a ticketing system.

• 100% Remote
• Competitive pay: $1300 - $1600 per month (based on experience and English proficiency)

Key Responsibilities

• Provide Tier 2 technical support for network connectivity and infrastructure issues escalated from Tier 1.
• Troubleshoot and resolve issues involving: WAN/LAN connectivity, Broadband and internet circuits, VPN connectivity, Routing and switching, DHCP & DNS
• Investigate and troubleshoot ISP and circuit outages, identifying the source of connectivity issues and coordinating resolution.
• Work directly with ISPs, carriers, and telecommunications providers to open, manage, and escalate circuit-related cases.
• Troubleshoot network equipment and configurations, including Meraki and/or Fortinet environments.
• Analyze network issues, determine root causes, and implement appropriate solutions.
• Take ownership of escalated tickets from Tier 1 through resolution, keeping stakeholders informed throughout the process.
• Escalate complex or recurring issues to senior network engineers when appropriate.
• Maintain accurate and detailed technical documentation and ticket notes.
• Clearly communicate troubleshooting steps, findings, actions taken, and final resolutions.
• Follow established troubleshooting procedures while using independent judgment to resolve issues.

Requirements

• 3+ years of professional experience in Network Support, NOC Support, Network Operations, or a similar technical role.
• Strong hands-on troubleshooting experience with: WAN/LAN, Broadband/Internet connectivity, VPN, Routing, Switching, DHCP & DNS. Experience troubleshooting ISP, carrier, and circuit outages.
• Experience working directly with ISPs/carriers to troubleshoot and
• resolve connectivity issues.
• Hands-on experience with Meraki and/or Fortinet.
• Ability to independently troubleshoot issues rather than relying exclusively on Tier 1 or senior engineers.
• Demonstrated experience handling and resolving Tier 1 escalations.
• Strong analytical and problem-solving skills.
• Strong English communication skills, both written and verbal.
• Ability to create clear, accurate, and detailed technical ticket documentation.
• Strong ownership and follow-through when managing incidents and escalations.

The Sales Support position is responsible for supporting revenue growth by identifying opportunities within existing and inactive customer accounts, strengthening customer relationships, and improving the quality and effectiveness of our CRM database.

This role will focus heavily on proactive customer outreach, account development, and collaboration with the sales team to increase business volume and maximize the potential of existing customer relationships.

The successful candidate will be proactive, sales-oriented, and comfortable initiating customer conversations. They will enjoy developing existing relationships, uncovering opportunities, and following through consistently to turn inactive or underperforming accounts into growing

customer relationships.

•⁠ ⁠Competitive pay:  $1300 per month + bonus (based on experience and English proficiency)

•⁠ ⁠Location: 100% Remote in LATAM

•⁠ ⁠Send your CV in English.

Key responsabilities

• Identify inactive and dormant customers and proactively contact them by phone and email with the goal of reactivating the account and generating new business.
• Identify underperforming customer accounts and develop strategies with the sales team to increase account activity, service utilization, and revenue.
• Build and maintain strong relationships with existing customers through regular outbound communication and follow-up.
• Identify opportunities to expand business within current accounts by understanding customer needs and introducing additional services or solutions.
• Support account growth initiatives by identifying customer trends, opportunities, and potential areas for increased volume.
• Conduct consistent outbound sales activity through phone, email, and, when appropriate, face-to-face customer interaction.
• Follow up on sales opportunities, customer inquiries, proposals, and outstanding opportunities to help move business forward.
• Partner with the sales team to develop account-specific strategies for customer retention, reactivation, and growth.
• Assist in identifying and developing relationships with key contacts and decision-makers within customer organizations.
• Monitor customer activity and recognize changes in purchasing or service patterns that may represent an opportunity or risk.
• Maintain accurate records of customer conversations, opportunities, follow-up activities, and account information within the CRM system.
• Actively cleanse and maintain the CRM database, currently ACT!, to ensure customer information is accurate, current, and properly categorized.
• Connect hospital groups, healthcare organizations, customer groups, and internal groups to the appropriate marketing and sales profiles within the CRM.
• Ensure contacts, organizations, account relationships, and sales activities are accurately documented.Support targeted sales and marketing campaigns by maintaining accurate customer segmentation and contact information.
• Collaborate with sales, marketing, and internal teams to identify new opportunities within existing customer groups.
• Provide regular updates regarding account activity, customer feedback, opportunities, and potential barriers to growth.
• Assist with customer retention efforts by addressing concerns, coordinating internal resources, and maintaining consistent communication.
• Maintain a strong understanding of company services and effectively communicate their value to customers.

Requirements

• Previous sales, inside sales, account management, business development, or customer-facing experience.
• Demonstrated experience communicating directly with customers by phone, email, and/or face-to-face interaction.
• Strong preference for candidates with experience selling services or solutions rather than physical products.
• Proven ability to develop existing accounts and identify opportunities for increased revenue or customer engagement.
• Comfortable making proactive outbound calls and initiating conversations with inactive or underperforming customers.
• Strong relationship-building and customer service skills.
• Ability to identify customer needs and translate those needs into sales opportunities.
• Experience using CRM systems to manage customer information, sales activity, opportunities, and follow-up.
• Experience with ACT! CRM is preferred but not required.
• Strong organizational skills with excellent attention to detail, particularly when maintaining customer and CRM data.
• Ability to manage multiple accounts, priorities, and follow-up activities simultaneously.
• Strong written and verbal communication skills.
• Self-motivated, persistent, and comfortable working toward sales and account- growth objectives.
• Ability to work independently while collaborating closely with sales, marketing, and other internal teams.
• Strong follow-through and the ability to maintain consistent contact with customers throughout the sales process.
• Comfortable reviewing customer data and account activity to identify trends and opportunities.
• Professional and confident communication style with customers at various levels of an organization.

Preferred Background 

• Experience in healthcare, hospital services, professional services, staffing, consulting, or another service-based sales environment.
• Experience supporting account-growth, customer-retention, or account- reactivation programs.
• Experience working with hospital groups, healthcare organizations, or complex customer account structures is a plus.

 The Sales Operations and CRM Coordinator helps manage leads, sales opportunities, quotes, orders, agent onboarding, CRM updates, customer accounts, and reports.

This role makes sure that leads, orders, customer requests, and internal information are handled accurately, organized, and on time.

Success is measured by timely responses, accurate records, effective follow-up, complete

documentation, and timely issue resolution.

•⁠ ⁠Competitive pay:  $1300 per month + bonus (based on experience and English proficiency)

•⁠ ⁠Location: 100% Remote in LATAM

•⁠ ⁠Send your CV in English.

Key responsibilities

• Process incoming leads by entering them into Data7, assigning an owner, and sending the appropriate initial communication.
• Manage assignment of new leads as they come in
• Process new orders by entering them into Data7, creating the required CRR, and notifying the commission team.
• Determine customer requirements and submit requests for pricing.
• Create and maintain opportunities in Data7 and other required systems.
• Prepare Legwork for each opportunity that is received
• Prepare quotes for incoming customer requests.
• Follow up on open opportunities and outstanding customer decisions.
• Coordinate questions and information between customers, vendors, and Verizon.
• Respond to vendor questions and requests for updated information.
• Request and facilitate customer and vendor contracts.
• Record completed orders in company systems, save documentation in Dropbox, and distribute records to the appropriate TSD or internal party.
• Enter and maintain accurate order and opportunity information in Data7.
• Onboard new agents into commission systems and ensure required documents are received.
• Support CRM administration, reporting, and system maintenance.
• Perform data-integrity reviews and correct incomplete, inconsistent, or inaccurate records.
• Assist with backend projects and operational cleanup.
• Create and update process documentation, job manuals, and training materials.
• Help develop workflows and automated functionality for recurring processes.
• Provide reporting support to upper management.
• Escalate pricing, contractual, service, or customer issues to upper management when they exceed the role’s authority.

Requirements 

• 2+ years of experience in Sales Operations, Sales Support, CRM Administration, or a related role.
• Experience managing leads, opportunities, quotes, orders, and customer records.
• Strong CRM and data-entry skills with excellent attention to detail.
• Experience with Data7 is a plus.
• Strong organizational and follow-up skills, with the ability to manage multiple priorities.
• Excellent written and verbal English communication skills.
• Strong Excel and Microsoft Office skills.
• Ability to coordinate effectively with customers, vendors, internal teams, and partners.
• Strong problem-solving skills and ability to identify when issues require escalation.

General expectations

• Maintain confidentiality regarding company, customer, agent, vendor, and financial information.
• Communicate professionally and respectfully with colleagues, customers, agents, vendors, and partners.
• Complete assigned work accurately, timely, and in accordance with company procedures.
• Document material work, decisions, and status updates in the appropriate company systems.
• Perform other duties reasonably assigned in support of company priorities

If you’ve got experience with Voice, Data, Cloud, Security, or Mobility Services—and thrive in a collaborative environment—this could be your next big move:
- Competitive pay: $1,200 - $1,500 (based on experience and English proficiency)
- Location: 100% Remote
- Send your CV in English.
At Blue Sky Solutions, the sky’s the limit

Requirements: 

• Experience in VoIP technologies is a major plus!
• Familiarity with telephone service providers and related systems is a bonus.
• Strong knowledge of LAN/WAN networking, including routers and firewalls.
• Proficiency in Microsoft products (Windows, Office suite, etc.).
• Experience with QuickBooks is mandatory.
• Prior experience in Network Operations Center (NOC) support, VPN, and LAN/WAN environments.
• Ability to learn new technologies quickly and adapt to evolving environments.
• Professional level English, both written and verbal.
• Ability to manage multiple support tickets and prioritize tasks.
• Previous experience in client-facing IT support roles.

- Competitive pay: $1,000 - $1,300 (based on experience and English proficiency)
- Location: 100% Remote
- Send your CV in English.
At Blue Sky Solutions, the sky’s the limit.

Requirements: 

• Project Management Skills: Ability to manage onboarding timelines, coordinate resources, and ensure deadlines are met.
• Time Management: Efficiently prioritize and handle multiple onboarding tasks simultaneously.
• Customer Service & Soft Skills: Exceptional communication and interpersonal skills for maintaining positive customer relationships.
• Executive Reporting Experience: Capability to provide clear, concise updates to executives and leadership teams.
• Clarity in Communication: Proficient in both verbal and written communication to ensure clear understanding, especially in a remote or outsourced setting.
• Problem-Solving Skills: Ability to identify and resolve onboarding challenges effectively.
• Technical Aptitude: Familiarity with the basics of cloud-hosted environments, though less technical depth is needed compared to Support agents.
• Team Collaboration: Comfort working closely with Support and other internal teams to ensure a seamless onboarding experience.
• Detail Orientation: Meticulous in tracking customer requirements and ensuring all aspects of onboarding are completed accurately.

Key Responsibilities: 

• Provide technical support for desktop, printer, and software issues.
• ⁠Manage user accounts and permissions using Active Directory.
• ⁠Support and troubleshoot Multi-Factor Authentication (MFA) systems.
• ⁠Assist with QuickBooks-related IT issues and general functionality.
• ⁠Resolve issues related to LAN/WAN networking, routers, and firewalls.
• ⁠Offer end-user support for Microsoft products, including Windows and Office.
• ⁠Handle support tickets efficiently, prioritizing based on urgency and impact.
• ⁠Work with telephone service providers and manage VoIP systems (experience preferred).
• ⁠Provide support in VPN, NOC, and other networked environments.
• ⁠Communicate clearly and professionally in both written and verbal English.
• Adapt quickly to new technologies and evolving IT environments.

If you’ve got experience with Voice, Data, Cloud, Security, or Mobility Services—and thrive in a collaborative environment—this could be your next big move:
- Competitive pay: $1,500 - $2,000 (based on experience and English proficiency)
- Location: 100% Remote
- Send your CV in English.
At Blue Sky Solutions, the sky’s the limit

Key Responsibilities:

• Provide daily technical support via phone and manage job tickets.
• Handle program changes, troubleshoot issues, and escalate tickets as needed.
• Perform Tier 3 & 4 setups for new clients on our VoIP telephone service platform.
• Serve as the point of contact for ticket escalations and ensure timely resolution.
• Offer client-facing support at a corporate level, ensuring compliance and maintaining high service standards.

Requirements: 

• Experience with Voice, Data, Cloud, Security, Colocation, or Mobility Services. Knowledge of multiple products is a plus!
• Strong analytical and problem-solving skills.
• Familiarity with contract and inventory management software and tools.
• Detail-oriented with a commitment to accuracy.
• Ability to work collaboratively in a cross-functional environment.
• Excellent written and verbal communication skills.
• Bachelor’s degree or equivalent.
• Highly proficient in Excel.
• Comfortable presenting to large groups.
• Understanding of neutral telecom is a plus.