Job Opennings

A skilled and proactive communicator to nurture existing client relationships and promote customer retention.

Acting as the main point of contact for communication with existing clients, the Customer Account Manager guides the customer journey by providing post-installation support, education, and proactive follow-up to ensure client needs are being met. By fostering relationships and taking

ownership of client issues, the Customer Account Manager drives growth, boosts retention, and paves the way for new sales opportunities within existing client accounts.

• Location: 100% remote

• Competitive pay: $1400 - $1,600 (Based on experience and English Proficiency)

Key responsibilities

• Manage key accounts through proactive contract renewal outreach, regular communication touchpoints, and introducing additional products/services aligned with client specific needs.
• Provide end-user assistance with phone system for admin, moves, adds, changes, and disconnects (MAC’d) requests.
• Perform telecom bill analysis and invoice reviews with clients with the audit of their telecom, internet, and cloud invoices providing recommendations on spend vs. need.
• Work with clients to upsell/cross sell and specifically creating and presenting quotes for approval.
• Respond promptly to company’s phone, hardware, voicemail, webfax, SMS, and telecom-related inquiries and identify opportunities to enhance product and service experiences.
• Triage technical support requests by resolving minor technical issues and escalating more complex technical challenges to appropriate service teams.
• Coordinate with the sales team to generate sales opportunities, add-on proposals for existing clients and present term renewals to clients with up-to-date products and pricing.
• Develop and deliver live or pre-recorded educational webinars and training materials to enhance customer knowledge and make a positive impact on the customer experience.
• Professional appearance and presentation during video calls with clients and colleagues
• Leverage HubSpot CRM to update and maintain client records of customer contact information and feedback.

Knowledge, Skills, and Experience

• Experience managing accounts for SMB clients in the telecom tech industry with a client base of more than 100.
• 3-5 years of sales, client success and/or account management experience within a B2B VoIP, phone system and/or telecommunications environment.Strong understanding of phone systems, VoIP, UCaaS, and/or telecommunications products, services, and software.
• Expertise in technical product elements and digital technologies, with a proven ability to troubleshoot and resolve customer issues related to telecommunications products and services.
• Prior experience with CRM tools (HubSpot a plus) and upselling products and services.
• Ability to prioritize customer accounts delivering stellar customer service ensuring client satisfaction.
• Proven ability to manage client relationships and deliver on customer expectations while accurately documenting day-to-day interactions.
• Experience with UCaaS, phone systems, internet, IT, and/or security product portfolio to support clients.
• Ability to work from within the eastern time zones within the hours of 8:00am-5:30pm

We’re helping our client establish a brand-new Quality Assurance function within their IT Support team, and we’re looking for aQuality Analyst – IT Support Specialist to join the effort. This is a unique opportunity to shape how performance and service quality are measured, monitored, and improved from the ground up.In this role, you’ll transform data into actionable insights, conduct QA audits, lead coaching and feedback sessions, and drive process improvements that elevate the support experience. You’ll also step in with Level 1 technical support when needed, giving you firsthand visibility into the customer journey and the full service lifecycle.

- Competitive pay: $1,000 - $1,200 (based on experience and English proficiency)

- Location: 100% Remote in LATAM

- Send your CV in English.

Key responsibilities

• Create and maintain weekly and monthly performance reports (KPIs by agent/team)
• Analyze support ticket data to identify trends, gaps, and improvement opportunities
• Design and manage dashboards and visualizations using tools like Excel, Power BI, or Google Data Studio
• Conduct QA audits on support tickets, measuring quality, accuracy, communication, and resolution
• Develop and refine QA scorecards and audit rubrics
• Track and report on audit results and share findings with team leads
• Review internal support procedures for consistency, clarity, and efficiency
• Conduct process audits to ensure SOPs are being followed
• Make recommendations for process improvements and documentation updates
• Lead regular QA sessions with support agents (feedback, trends, and skill development)
• Collaborate with team leads to align coaching with performance goals
• Support onboarding by contributing to QA training materials
• Provide hands-on support for tickets such as password resets, MFA issues, printer troubleshooting, etc.
• Help clear ticket backlogs and support incoming ticket flow when needed
• Gain context and first-hand experience to inform QA processes

Requirements

• 2+ years of experience in quality assurance, data analysis, or technical support
  Strong experience with Microsoft Excel (pivot tables, formulas, charts)
  Familiarity with reporting/visualization tools (Power BI, Google Data Studio, etc.)
  Experience working with ticketing systems (e.g., Zendesk, Freshdesk, Jira,
  ServiceNow)
  Strong analytical skills and attention to detail
  Excellent written and verbal communication skills
  Ability to work independently and manage multiple priorities

Nice to have

• Previous experience building QA processes from scratch
  Knowledge of Information Technology Infrastructure Library practices or structured support environments
  Experience in coaching or mentoring support teams
  Familiarity with support metrics (FCR, AHT, CSAT, etc.)

We are seeking an experienced L2/L3 Technical Support Engineer to support and maintain a Windows-based enterprise infrastructure. This role serves as an escalation point for L1 support, handling complex technical issues while ensuring system stability, security, and performance.

With a Strong background in Windows Server, Active Directory, VMware, Azure, networking, security platforms, and endpoint management. Proven escalation point for L1 teams, skilled in advanced troubleshooting, root cause analysis, system stability, and performance optimization. Hands-on experience with firewalls, VoIP, MFA, Intune, and backup solutions, with a strong focus on security and operational excellence.

- Competitive pay: $2000 - $2,500 (based on experience and English proficiency)
- Location: 100% Remote
- Send your CV in English. 

Responsibilities

• Act as L2/L3 escalation support for Windows 10/11 and Windows Server
• environments
• Perform advanced troubleshooting and root cause analysis for desktop, server,
• and network issues
• Install, configure, and maintain Windows Server environments (bare metal and
• Azure-based virtual servers)
• Administer Active Directory, including GPOs, DNS, DHCP, and MFA
• Manage and support VMware virtualized environments
• Support Microsoft 365, Azure AD, and Intune for endpoint and identity management
• Configure and maintain network infrastructure, including routers, switches, firewalls, and VPNs
• Manage SonicWall firewalls and security policies
• Support and maintain security platforms such as CrowdStrike and other endpoint protection solutions
• Implement and manage backup and disaster recovery solutions
• Support Terminal Services / Remote Desktop Services environments
• Assist with QuickBooks application support and troubleshooting
• Support VoIP systems, including QoS, network configurations, and telephony providers
• Perform patch management, system updates, and documentation
• Mentor and support L1 engineers, improving resolution times and service quality

Required Skills & Experience

• 3–6+ years of experience in IT Support or System Administration
• Strong hands-on experience with Windows desktop and server environments
• Solid understanding of networking concepts (routing, firewalls, QoS, VoIP)
• Experience with security technologies and endpoint protection platforms
• Familiarity with Azure, Azure AD, Intune, and virtualization technologies (VMware /
• Hyper-V)
• Experience with MFA and identity security
• Knowledge of PowerShell and enterprise ticketing systems is a plus
• Strong troubleshooting, communication, and documentation skills

Preferred Qualifications

• Microsoft, Azure, VMware, or security-related certifications
• ITIL experience or certification
• Experience working in an MSP or enterprise IT environment.

If you’ve got experience with Voice, Data, Cloud, Security, or Mobility Services—and thrive in a collaborative environment—this could be your next big move:
- Competitive pay: $1,200 - $1,500 (based on experience and English proficiency)
- Location: 100% Remote
- Send your CV in English.
At Blue Sky Solutions, the sky’s the limit

Requirements: 

• Experience in VoIP technologies is a major plus!
• Familiarity with telephone service providers and related systems is a bonus.
• Strong knowledge of LAN/WAN networking, including routers and firewalls.
• Proficiency in Microsoft products (Windows, Office suite, etc.).
• Experience with QuickBooks is mandatory.
• Prior experience in Network Operations Center (NOC) support, VPN, and LAN/WAN environments.
• Ability to learn new technologies quickly and adapt to evolving environments.
• Professional level English, both written and verbal.
• Ability to manage multiple support tickets and prioritize tasks.
• Previous experience in client-facing IT support roles.

- Competitive pay: $1,000 - $1,300 (based on experience and English proficiency)
- Location: 100% Remote
- Send your CV in English.
At Blue Sky Solutions, the sky’s the limit.

Requirements: 

• Project Management Skills: Ability to manage onboarding timelines, coordinate resources, and ensure deadlines are met.
• Time Management: Efficiently prioritize and handle multiple onboarding tasks simultaneously.
• Customer Service & Soft Skills: Exceptional communication and interpersonal skills for maintaining positive customer relationships.
• Executive Reporting Experience: Capability to provide clear, concise updates to executives and leadership teams.
• Clarity in Communication: Proficient in both verbal and written communication to ensure clear understanding, especially in a remote or outsourced setting.
• Problem-Solving Skills: Ability to identify and resolve onboarding challenges effectively.
• Technical Aptitude: Familiarity with the basics of cloud-hosted environments, though less technical depth is needed compared to Support agents.
• Team Collaboration: Comfort working closely with Support and other internal teams to ensure a seamless onboarding experience.
• Detail Orientation: Meticulous in tracking customer requirements and ensuring all aspects of onboarding are completed accurately.

If you’ve got experience with Voice, Data, Cloud, Security, or Mobility Services—and thrive in a collaborative environment—this could be your next big move:
- Competitive pay: $1,500 - $2,000 (based on experience and English proficiency)
- Location: 100% Remote
- Send your CV in English.
At Blue Sky Solutions, the sky’s the limit

Key Responsibilities:

• Provide daily technical support via phone and manage job tickets.
• Handle program changes, troubleshoot issues, and escalate tickets as needed.
• Perform Tier 3 & 4 setups for new clients on our VoIP telephone service platform.
• Serve as the point of contact for ticket escalations and ensure timely resolution.
• Offer client-facing support at a corporate level, ensuring compliance and maintaining high service standards.

Requirements: 

• Experience with Voice, Data, Cloud, Security, Colocation, or Mobility Services. Knowledge of multiple products is a plus!
• Strong analytical and problem-solving skills.
• Familiarity with contract and inventory management software and tools.
• Detail-oriented with a commitment to accuracy.
• Ability to work collaboratively in a cross-functional environment.
• Excellent written and verbal communication skills.
• Bachelor’s degree or equivalent.
• Highly proficient in Excel.
• Comfortable presenting to large groups.
• Understanding of neutral telecom is a plus.