Job Opennings

The Sales Support position is responsible for supporting revenue growth by identifying opportunities within existing and inactive customer accounts, strengthening customer relationships, and improving the quality and effectiveness of our CRM database.

This role will focus heavily on proactive customer outreach, account development, and collaboration with the sales team to increase business volume and maximize the potential of existing customer relationships.

The successful candidate will be proactive, sales-oriented, and comfortable initiating customer conversations. They will enjoy developing existing relationships, uncovering opportunities, and following through consistently to turn inactive or underperforming accounts into growing

customer relationships.

•⁠ ⁠Competitive pay:  $1300 per month + bonus (based on experience and English proficiency)

•⁠ ⁠Location: 100% Remote in LATAM

•⁠ ⁠Send your CV in English.

Key responsabilities

• Identify inactive and dormant customers and proactively contact them by phone and email with the goal of reactivating the account and generating new business.
• Identify underperforming customer accounts and develop strategies with the sales team to increase account activity, service utilization, and revenue.
• Build and maintain strong relationships with existing customers through regular outbound communication and follow-up.
• Identify opportunities to expand business within current accounts by understanding customer needs and introducing additional services or solutions.
• Support account growth initiatives by identifying customer trends, opportunities, and potential areas for increased volume.
• Conduct consistent outbound sales activity through phone, email, and, when appropriate, face-to-face customer interaction.
• Follow up on sales opportunities, customer inquiries, proposals, and outstanding opportunities to help move business forward.
• Partner with the sales team to develop account-specific strategies for customer retention, reactivation, and growth.
• Assist in identifying and developing relationships with key contacts and decision-makers within customer organizations.
• Monitor customer activity and recognize changes in purchasing or service patterns that may represent an opportunity or risk.
• Maintain accurate records of customer conversations, opportunities, follow-up activities, and account information within the CRM system.
• Actively cleanse and maintain the CRM database, currently ACT!, to ensure customer information is accurate, current, and properly categorized.
• Connect hospital groups, healthcare organizations, customer groups, and internal groups to the appropriate marketing and sales profiles within the CRM.
• Ensure contacts, organizations, account relationships, and sales activities are accurately documented.Support targeted sales and marketing campaigns by maintaining accurate customer segmentation and contact information.
• Collaborate with sales, marketing, and internal teams to identify new opportunities within existing customer groups.
• Provide regular updates regarding account activity, customer feedback, opportunities, and potential barriers to growth.
• Assist with customer retention efforts by addressing concerns, coordinating internal resources, and maintaining consistent communication.
• Maintain a strong understanding of company services and effectively communicate their value to customers.

Requirements

• Previous sales, inside sales, account management, business development, or customer-facing experience.
• Demonstrated experience communicating directly with customers by phone, email, and/or face-to-face interaction.
• Strong preference for candidates with experience selling services or solutions rather than physical products.
• Proven ability to develop existing accounts and identify opportunities for increased revenue or customer engagement.
• Comfortable making proactive outbound calls and initiating conversations with inactive or underperforming customers.
• Strong relationship-building and customer service skills.
• Ability to identify customer needs and translate those needs into sales opportunities.
• Experience using CRM systems to manage customer information, sales activity, opportunities, and follow-up.
• Experience with ACT! CRM is preferred but not required.
• Strong organizational skills with excellent attention to detail, particularly when maintaining customer and CRM data.
• Ability to manage multiple accounts, priorities, and follow-up activities simultaneously.
• Strong written and verbal communication skills.
• Self-motivated, persistent, and comfortable working toward sales and account- growth objectives.
• Ability to work independently while collaborating closely with sales, marketing, and other internal teams.
• Strong follow-through and the ability to maintain consistent contact with customers throughout the sales process.
• Comfortable reviewing customer data and account activity to identify trends and opportunities.
• Professional and confident communication style with customers at various levels of an organization.

Preferred Background 

• Experience in healthcare, hospital services, professional services, staffing, consulting, or another service-based sales environment.
• Experience supporting account-growth, customer-retention, or account- reactivation programs.
• Experience working with hospital groups, healthcare organizations, or complex customer account structures is a plus.

 The Sales Operations and CRM Coordinator helps manage leads, sales opportunities, quotes, orders, agent onboarding, CRM updates, customer accounts, and reports.

This role makes sure that leads, orders, customer requests, and internal information are handled accurately, organized, and on time.

Success is measured by timely responses, accurate records, effective follow-up, complete

documentation, and timely issue resolution.

•⁠ ⁠Competitive pay:  $1300 per month + bonus (based on experience and English proficiency)

•⁠ ⁠Location: 100% Remote in LATAM

•⁠ ⁠Send your CV in English.

Key responsibilities

• Process incoming leads by entering them into Data7, assigning an owner, and sending the appropriate initial communication.
• Manage assignment of new leads as they come in
• Process new orders by entering them into Data7, creating the required CRR, and notifying the commission team.
• Determine customer requirements and submit requests for pricing.
• Create and maintain opportunities in Data7 and other required systems.
• Prepare Legwork for each opportunity that is received
• Prepare quotes for incoming customer requests.
• Follow up on open opportunities and outstanding customer decisions.
• Coordinate questions and information between customers, vendors, and Verizon.
• Respond to vendor questions and requests for updated information.
• Request and facilitate customer and vendor contracts.
• Record completed orders in company systems, save documentation in Dropbox, and distribute records to the appropriate TSD or internal party.
• Enter and maintain accurate order and opportunity information in Data7.
• Onboard new agents into commission systems and ensure required documents are received.
• Support CRM administration, reporting, and system maintenance.
• Perform data-integrity reviews and correct incomplete, inconsistent, or inaccurate records.
• Assist with backend projects and operational cleanup.
• Create and update process documentation, job manuals, and training materials.
• Help develop workflows and automated functionality for recurring processes.
• Provide reporting support to upper management.
• Escalate pricing, contractual, service, or customer issues to upper management when they exceed the role’s authority.

Requirements 

• 2+ years of experience in Sales Operations, Sales Support, CRM Administration, or a related role.
• Experience managing leads, opportunities, quotes, orders, and customer records.
• Strong CRM and data-entry skills with excellent attention to detail.
• Experience with Data7 is a plus.
• Strong organizational and follow-up skills, with the ability to manage multiple priorities.
• Excellent written and verbal English communication skills.
• Strong Excel and Microsoft Office skills.
• Ability to coordinate effectively with customers, vendors, internal teams, and partners.
• Strong problem-solving skills and ability to identify when issues require escalation.

General expectations

• Maintain confidentiality regarding company, customer, agent, vendor, and financial information.
• Communicate professionally and respectfully with colleagues, customers, agents, vendors, and partners.
• Complete assigned work accurately, timely, and in accordance with company procedures.
• Document material work, decisions, and status updates in the appropriate company systems.
• Perform other duties reasonably assigned in support of company priorities

We’re hiring a Client Success Manager on behalf of one of our clients in the technology sector. In this role, you'll be responsible for planning, coordinating, and executing various technology projects and initiatives. You’ll serve as the main point of contact for customer orders and project updates, ensuring smooth communication with both the client and their leadership team.

The ideal candidate is a proactive team player with solid project management experience and a strong understanding of technology. You’ll collaborate closely with customers and vendors to deliver tailored solutions, juggle competing priorities, and ensure all initiatives are completed on time and with excellence.

•⁠ ⁠Competitive pay:  $1200 a $1400 (based on experience and English proficiency)

•⁠ ⁠Location: 100% Remote in LATAM

•⁠ ⁠Send your CV in English.

Key responsibilities

• Responsible primarily for back-office activities in support of developing and implementing technical solutions for customers
• Daily management of all aspects of the client’s needs from new order implementations, vendor management, and issue resolution, and fluent in the inventory management tool. 
• Gather information from clients for submission to vendors and suppliers. Explain technology solutions, suggest alternative solutions, and resolve general customer inquiries
• Develop and maintain strong professional relationships with clients and technology vendors. Communication will occur via phone calls, emails, and on-site visits.
• Prepare client proposals and solution summaries based on the client’s needs and the technologies proposed.
• On-boarding new customer technologies, implementing client orders, and managing escalations with vendors and suppliers
• Familiar with various voice and data technologies including VoIP , phone systems, routers, and switches. With the ability to project manage complex client technologies.
• Provide daily/weekly status reports in a variety of formats (both written and verbal)
• Must be customer service-centric and understand relationship-building
• Manage client trouble tickets and billing inquiries with client’s providers
• Attend vendor training and participate in vendor certification programs
• Perform monthly tasks including but not limited to invoice audits, updating and maintaining client services inventories, contracts, and folders.

Knowledge, Skills, and Experience

• Proficiency in Power BI is a plus!
• A minimum of 2 years as a Client Success Manager or Project Management with an exceptional aptitude for customer service.
• Must thrive in a fast-paced, team-focused professional environment.
• Upbeat attitude and strong written, verbal, and organizational skills.
• Ability to follow procedures with minimal supervision.
• Excellent time management and problem-solving skills with strong attention to detail.
• Excellent working knowledge of Microsoft Business Applications (Excel, Outlook,
• PowerPoint, Visio, Project) and database software
• Excellent collaboration skills with internal and external customers to help leverage resources that will maintain solid relationships with business partners
• Availability on nights and weekends, as needed

A skilled and proactive communicator to nurture existing client relationships and promote customer retention.

Acting as the main point of contact for communication with existing clients, the Customer Account Manager guides the customer journey by providing post-installation support, education, and proactive follow-up to ensure client needs are being met. By fostering relationships and taking

ownership of client issues, the Customer Account Manager drives growth, boosts retention, and paves the way for new sales opportunities within existing client accounts.

• Location: 100% remote

• Competitive pay: $1400 - $1,600 (Based on experience and English Proficiency)

Key responsibilities

• Manage key accounts through proactive contract renewal outreach, regular communication touchpoints, and introducing additional products/services aligned with client specific needs.
• Provide end-user assistance with phone system for admin, moves, adds, changes, and disconnects (MAC’d) requests.
• Perform telecom bill analysis and invoice reviews with clients with the audit of their telecom, internet, and cloud invoices providing recommendations on spend vs. need.
• Work with clients to upsell/cross sell and specifically creating and presenting quotes for approval.
• Respond promptly to company’s phone, hardware, voicemail, webfax, SMS, and telecom-related inquiries and identify opportunities to enhance product and service experiences.
• Triage technical support requests by resolving minor technical issues and escalating more complex technical challenges to appropriate service teams.
• Coordinate with the sales team to generate sales opportunities, add-on proposals for existing clients and present term renewals to clients with up-to-date products and pricing.
• Develop and deliver live or pre-recorded educational webinars and training materials to enhance customer knowledge and make a positive impact on the customer experience.
• Professional appearance and presentation during video calls with clients and colleagues
• Leverage HubSpot CRM to update and maintain client records of customer contact information and feedback.

Knowledge, Skills, and Experience

• Experience managing accounts for SMB clients in the telecom tech industry with a client base of more than 100.
• 3-5 years of sales, client success and/or account management experience within a B2B VoIP, phone system and/or telecommunications environment.Strong understanding of phone systems, VoIP, UCaaS, and/or telecommunications products, services, and software.
• Expertise in technical product elements and digital technologies, with a proven ability to troubleshoot and resolve customer issues related to telecommunications products and services.
• Prior experience with CRM tools (HubSpot a plus) and upselling products and services.
• Ability to prioritize customer accounts delivering stellar customer service ensuring client satisfaction.
• Proven ability to manage client relationships and deliver on customer expectations while accurately documenting day-to-day interactions.
• Experience with UCaaS, phone systems, internet, IT, and/or security product portfolio to support clients.
• Ability to work from within the eastern time zones within the hours of 8:00am-5:30pm

We’re helping our client establish a brand-new Quality Assurance function within their IT Support team, and we’re looking for aQuality Analyst – IT Support Specialist to join the effort. This is a unique opportunity to shape how performance and service quality are measured, monitored, and improved from the ground up.In this role, you’ll transform data into actionable insights, conduct QA audits, lead coaching and feedback sessions, and drive process improvements that elevate the support experience. You’ll also step in with Level 1 technical support when needed, giving you firsthand visibility into the customer journey and the full service lifecycle.

- Competitive pay: $1,000 - $1,200 (based on experience and English proficiency)

- Location: 100% Remote in LATAM

- Send your CV in English.

Key responsibilities

• Create and maintain weekly and monthly performance reports (KPIs by agent/team)
• Analyze support ticket data to identify trends, gaps, and improvement opportunities
• Design and manage dashboards and visualizations using tools like Excel, Power BI, or Google Data Studio
• Conduct QA audits on support tickets, measuring quality, accuracy, communication, and resolution
• Develop and refine QA scorecards and audit rubrics
• Track and report on audit results and share findings with team leads
• Review internal support procedures for consistency, clarity, and efficiency
• Conduct process audits to ensure SOPs are being followed
• Make recommendations for process improvements and documentation updates
• Lead regular QA sessions with support agents (feedback, trends, and skill development)
• Collaborate with team leads to align coaching with performance goals
• Support onboarding by contributing to QA training materials
• Provide hands-on support for tickets such as password resets, MFA issues, printer troubleshooting, etc.
• Help clear ticket backlogs and support incoming ticket flow when needed
• Gain context and first-hand experience to inform QA processes

Requirements

• 2+ years of experience in quality assurance, data analysis, or technical support
  Strong experience with Microsoft Excel (pivot tables, formulas, charts)
  Familiarity with reporting/visualization tools (Power BI, Google Data Studio, etc.)
  Experience working with ticketing systems (e.g., Zendesk, Freshdesk, Jira,
  ServiceNow)
  Strong analytical skills and attention to detail
  Excellent written and verbal communication skills
  Ability to work independently and manage multiple priorities

Nice to have

• Previous experience building QA processes from scratch
  Knowledge of Information Technology Infrastructure Library practices or structured support environments
  Experience in coaching or mentoring support teams
  Familiarity with support metrics (FCR, AHT, CSAT, etc.)

We are seeking an experienced L2/L3 Technical Support Engineer to support and maintain a Windows-based enterprise infrastructure. This role serves as an escalation point for L1 support, handling complex technical issues while ensuring system stability, security, and performance.

With a Strong background in Windows Server, Active Directory, VMware, Azure, networking, security platforms, and endpoint management. Proven escalation point for L1 teams, skilled in advanced troubleshooting, root cause analysis, system stability, and performance optimization. Hands-on experience with firewalls, VoIP, MFA, Intune, and backup solutions, with a strong focus on security and operational excellence.

- Competitive pay: $2000 - $2,500 (based on experience and English proficiency)
- Location: 100% Remote
- Send your CV in English. 

Responsibilities

• Act as L2/L3 escalation support for Windows 10/11 and Windows Server
• environments
• Perform advanced troubleshooting and root cause analysis for desktop, server,
• and network issues
• Install, configure, and maintain Windows Server environments (bare metal and
• Azure-based virtual servers)
• Administer Active Directory, including GPOs, DNS, DHCP, and MFA
• Manage and support VMware virtualized environments
• Support Microsoft 365, Azure AD, and Intune for endpoint and identity management
• Configure and maintain network infrastructure, including routers, switches, firewalls, and VPNs
• Manage SonicWall firewalls and security policies
• Support and maintain security platforms such as CrowdStrike and other endpoint protection solutions
• Implement and manage backup and disaster recovery solutions
• Support Terminal Services / Remote Desktop Services environments
• Assist with QuickBooks application support and troubleshooting
• Support VoIP systems, including QoS, network configurations, and telephony providers
• Perform patch management, system updates, and documentation
• Mentor and support L1 engineers, improving resolution times and service quality

Required Skills & Experience

• 3–6+ years of experience in IT Support or System Administration
• Strong hands-on experience with Windows desktop and server environments
• Solid understanding of networking concepts (routing, firewalls, QoS, VoIP)
• Experience with security technologies and endpoint protection platforms
• Familiarity with Azure, Azure AD, Intune, and virtualization technologies (VMware /
• Hyper-V)
• Experience with MFA and identity security
• Knowledge of PowerShell and enterprise ticketing systems is a plus
• Strong troubleshooting, communication, and documentation skills

Preferred Qualifications

• Microsoft, Azure, VMware, or security-related certifications
• ITIL experience or certification
• Experience working in an MSP or enterprise IT environment.

If you’ve got experience with Voice, Data, Cloud, Security, or Mobility Services—and thrive in a collaborative environment—this could be your next big move:
- Competitive pay: $1,200 - $1,500 (based on experience and English proficiency)
- Location: 100% Remote
- Send your CV in English.
At Blue Sky Solutions, the sky’s the limit

Requirements: 

• Experience in VoIP technologies is a major plus!
• Familiarity with telephone service providers and related systems is a bonus.
• Strong knowledge of LAN/WAN networking, including routers and firewalls.
• Proficiency in Microsoft products (Windows, Office suite, etc.).
• Experience with QuickBooks is mandatory.
• Prior experience in Network Operations Center (NOC) support, VPN, and LAN/WAN environments.
• Ability to learn new technologies quickly and adapt to evolving environments.
• Professional level English, both written and verbal.
• Ability to manage multiple support tickets and prioritize tasks.
• Previous experience in client-facing IT support roles.

- Competitive pay: $1,000 - $1,300 (based on experience and English proficiency)
- Location: 100% Remote
- Send your CV in English.
At Blue Sky Solutions, the sky’s the limit.

Requirements: 

• Project Management Skills: Ability to manage onboarding timelines, coordinate resources, and ensure deadlines are met.
• Time Management: Efficiently prioritize and handle multiple onboarding tasks simultaneously.
• Customer Service & Soft Skills: Exceptional communication and interpersonal skills for maintaining positive customer relationships.
• Executive Reporting Experience: Capability to provide clear, concise updates to executives and leadership teams.
• Clarity in Communication: Proficient in both verbal and written communication to ensure clear understanding, especially in a remote or outsourced setting.
• Problem-Solving Skills: Ability to identify and resolve onboarding challenges effectively.
• Technical Aptitude: Familiarity with the basics of cloud-hosted environments, though less technical depth is needed compared to Support agents.
• Team Collaboration: Comfort working closely with Support and other internal teams to ensure a seamless onboarding experience.
• Detail Orientation: Meticulous in tracking customer requirements and ensuring all aspects of onboarding are completed accurately.

If you’ve got experience with Voice, Data, Cloud, Security, or Mobility Services—and thrive in a collaborative environment—this could be your next big move:
- Competitive pay: $1,500 - $2,000 (based on experience and English proficiency)
- Location: 100% Remote
- Send your CV in English.
At Blue Sky Solutions, the sky’s the limit

Key Responsibilities:

• Provide daily technical support via phone and manage job tickets.
• Handle program changes, troubleshoot issues, and escalate tickets as needed.
• Perform Tier 3 & 4 setups for new clients on our VoIP telephone service platform.
• Serve as the point of contact for ticket escalations and ensure timely resolution.
• Offer client-facing support at a corporate level, ensuring compliance and maintaining high service standards.

Requirements: 

• Experience with Voice, Data, Cloud, Security, Colocation, or Mobility Services. Knowledge of multiple products is a plus!
• Strong analytical and problem-solving skills.
• Familiarity with contract and inventory management software and tools.
• Detail-oriented with a commitment to accuracy.
• Ability to work collaboratively in a cross-functional environment.
• Excellent written and verbal communication skills.
• Bachelor’s degree or equivalent.
• Highly proficient in Excel.
• Comfortable presenting to large groups.
• Understanding of neutral telecom is a plus.