Job Opennings

We are seeking an experienced L2/L3 Technical Support Engineer to support and maintain a Windows-based enterprise infrastructure. This role serves as an escalation point for L1 support, handling complex technical issues while ensuring system stability, security, and performance.

With a Strong background in Windows Server, Active Directory, VMware, Azure, networking, security platforms, and endpoint management. Proven escalation point for L1 teams, skilled in advanced troubleshooting, root cause analysis, system stability, and performance optimization. Hands-on experience with firewalls, VoIP, MFA, Intune, and backup solutions, with a strong focus on security and operational excellence.

- Competitive pay: $2000 - $2,500 (based on experience and English proficiency)
- Location: 100% Remote
- Send your CV in English. 

Responsibilities

• Act as L2/L3 escalation support for Windows 10/11 and Windows Server
• environments
• Perform advanced troubleshooting and root cause analysis for desktop, server,
• and network issues
• Install, configure, and maintain Windows Server environments (bare metal and
• Azure-based virtual servers)
• Administer Active Directory, including GPOs, DNS, DHCP, and MFA
• Manage and support VMware virtualized environments
• Support Microsoft 365, Azure AD, and Intune for endpoint and identity management
• Configure and maintain network infrastructure, including routers, switches, firewalls, and VPNs
• Manage SonicWall firewalls and security policies
• Support and maintain security platforms such as CrowdStrike and other endpoint protection solutions
• Implement and manage backup and disaster recovery solutions
• Support Terminal Services / Remote Desktop Services environments
• Assist with QuickBooks application support and troubleshooting
• Support VoIP systems, including QoS, network configurations, and telephony providers
• Perform patch management, system updates, and documentation
• Mentor and support L1 engineers, improving resolution times and service quality

Required Skills & Experience

• 3–6+ years of experience in IT Support or System Administration
• Strong hands-on experience with Windows desktop and server environments
• Solid understanding of networking concepts (routing, firewalls, QoS, VoIP)
• Experience with security technologies and endpoint protection platforms
• Familiarity with Azure, Azure AD, Intune, and virtualization technologies (VMware /
• Hyper-V)
• Experience with MFA and identity security
• Knowledge of PowerShell and enterprise ticketing systems is a plus
• Strong troubleshooting, communication, and documentation skills

Preferred Qualifications

• Microsoft, Azure, VMware, or security-related certifications
• ITIL experience or certification
• Experience working in an MSP or enterprise IT environment.

If you’ve got experience with Voice, Data, Cloud, Security, or Mobility Services—and thrive in a collaborative environment—this could be your next big move:
- Competitive pay: $1,200 - $1,500 (based on experience and English proficiency)
- Location: 100% Remote
- Send your CV in English.
At Blue Sky Solutions, the sky’s the limit

Requirements: 

• Experience in VoIP technologies is a major plus!
• Familiarity with telephone service providers and related systems is a bonus.
• Strong knowledge of LAN/WAN networking, including routers and firewalls.
• Proficiency in Microsoft products (Windows, Office suite, etc.).
• Experience with QuickBooks is mandatory.
• Prior experience in Network Operations Center (NOC) support, VPN, and LAN/WAN environments.
• Ability to learn new technologies quickly and adapt to evolving environments.
• Professional level English, both written and verbal.
• Ability to manage multiple support tickets and prioritize tasks.
• Previous experience in client-facing IT support roles.

- Competitive pay: $1,000 - $1,300 (based on experience and English proficiency)
- Location: 100% Remote
- Send your CV in English.
At Blue Sky Solutions, the sky’s the limit.

Requirements: 

• Project Management Skills: Ability to manage onboarding timelines, coordinate resources, and ensure deadlines are met.
• Time Management: Efficiently prioritize and handle multiple onboarding tasks simultaneously.
• Customer Service & Soft Skills: Exceptional communication and interpersonal skills for maintaining positive customer relationships.
• Executive Reporting Experience: Capability to provide clear, concise updates to executives and leadership teams.
• Clarity in Communication: Proficient in both verbal and written communication to ensure clear understanding, especially in a remote or outsourced setting.
• Problem-Solving Skills: Ability to identify and resolve onboarding challenges effectively.
• Technical Aptitude: Familiarity with the basics of cloud-hosted environments, though less technical depth is needed compared to Support agents.
• Team Collaboration: Comfort working closely with Support and other internal teams to ensure a seamless onboarding experience.
• Detail Orientation: Meticulous in tracking customer requirements and ensuring all aspects of onboarding are completed accurately.

If you’ve got experience with Voice, Data, Cloud, Security, or Mobility Services—and thrive in a collaborative environment—this could be your next big move:
- Competitive pay: $1,500 - $2,000 (based on experience and English proficiency)
- Location: 100% Remote
- Send your CV in English.
At Blue Sky Solutions, the sky’s the limit

Key Responsibilities:

• Provide daily technical support via phone and manage job tickets.
• Handle program changes, troubleshoot issues, and escalate tickets as needed.
• Perform Tier 3 & 4 setups for new clients on our VoIP telephone service platform.
• Serve as the point of contact for ticket escalations and ensure timely resolution.
• Offer client-facing support at a corporate level, ensuring compliance and maintaining high service standards.

Requirements: 

• Experience with Voice, Data, Cloud, Security, Colocation, or Mobility Services. Knowledge of multiple products is a plus!
• Strong analytical and problem-solving skills.
• Familiarity with contract and inventory management software and tools.
• Detail-oriented with a commitment to accuracy.
• Ability to work collaboratively in a cross-functional environment.
• Excellent written and verbal communication skills.
• Bachelor’s degree or equivalent.
• Highly proficient in Excel.
• Comfortable presenting to large groups.
• Understanding of neutral telecom is a plus.