Job Opennings

Our client, a Surgical Instrument Sales and Repair Services Company is seeking a highly capable Customer Success Advocate to provide critical administrative and logistics support to U.S.-based sales and production teams in a fully virtual environment.

This is a full-time, support-level role with a clear path for growth for someone who enjoys organization, customer interaction, and keeping operations running smoothly behind the scenes.

• 💰 Competitive pay: $1,200 – $1,400 (based on experience and English proficiency)
• 📍 Location: 100% Remote
• 📩 Send your CV in English
   

Key Responsibilities

• Provide timely and accurate responses to customer inquiries related to repairs, shipping, and service requests
• Coordinate and route service requests between customers, vendors, and internal teams
• Handle inbound and outbound phone calls and emails professionally and efficiently
• Maintain detailed and accurate records in internal systems (order updates, pricing, timelines, etc.)
• Resolve issues quickly and escalate when necessary
• Communicate daily with customers, sales representatives, vendors, and internal administrative teams
• Track repair orders and service progress to ensure smooth workflows and on-time delivery

Requirements

• 1–2 years of experience in customer service, customer support, or logistics coordination
• Strong organizational skills and attention to detail
• Excellent verbal and written communication skills
• Ability to manage multiple tasks and prioritize in a fast-paced environment
• Advanced proficiency with Windows-based software and Microsoft Office (Excel, Outlook, Word)
• Self-motivated, dependable, and comfortable working independently in a remote setting
• Team-oriented mindset with a strong work ethic.

At Blue Sky Solutions, the sky’s the limit!

At Blue Sky Solutions, we are supporting one of our telecom clients in the search for a Billing / Revenue Operations Lead.

This role is responsible for ensuring the company’s revenue engine runs accurately, predictably, and efficiently. The Billing / RevOps Lead safeguards billing integrity, minimizes revenue leakage, maintains clean data across systems, supports scalable growth with operational clarity, and maintains Net Revenue Retention (NRR) ≥ 100%.

This position connects Sales, Implementation, Support, and Finance to ensure every customer’s billing lifecycle is accurate, compliant, and aligned with expectations. 

- Competitive pay: $1,500 - $1,800 (based on experience and English proficiency)

- Location: 100% Remote

- Send your CV in English.

Key Responsibilities

1. Billing Management & Accuracy

• Own the monthly invoicing process within Rev.io
• Validate charges, usage, taxes, discounts, and service dates
• Ensure provisioning and service updates are reflected accurately in billing
• Resolve discrepancies quickly and clearly

2. Revenue Operations Support

• Maintain clean product catalogs and pricing structures
• Ensure quotes are translated accurately into billing
• Support Sales and Account Management with pricing accuracy and renewals

3. System Data Integrity

• Perform weekly audits to ensure alignment across systems (HubSpot ↔ Rev.io)
• Correct service mismatches, MRR discrepancies, and customer data issues
• Improve processes to prevent recurring billing errors

4. Cross-Functional Collaboration

• Partner with Implementation on contract and billing setup
• Coordinate with Support and Engineering on billing-impacting changes
• Communicate proactively with Account Managers regarding renewals or adjustments

Requirements

• 3–5+ years of experience in billing, revenue operations, or RevOps
• Strong understanding of recurring revenue models, invoicing, and accounts receivable
• High attention to detail and accuracy
• Experience analyzing data and identifying discrepancies
• Ability to communicate clearly with both customers and internal teams
• Experience with telecom or UCaaS billing systems
• Background in finance or accounting support

Nice to Have

• Experience with Rev.io or similar billing platforms
• Familiarity with HubSpot for deal and renewal alignment
• Experience working with AR dashboards or collections tracking
• Process improvement or internal audit experience

At Blue Sky Solutions, the sky’s the limit.

If you’ve got experience with Voice, Data, Cloud, Security, or Mobility Services—and thrive in a collaborative environment—this could be your next big move:
- Competitive pay: $1,200 - $1,500 (based on experience and English proficiency)
- Location: 100% Remote
- Send your CV in English.
At Blue Sky Solutions, the sky’s the limit

Requirements: 

• Experience in VoIP technologies is a major plus!
• Familiarity with telephone service providers and related systems is a bonus.
• Strong knowledge of LAN/WAN networking, including routers and firewalls.
• Proficiency in Microsoft products (Windows, Office suite, etc.).
• Experience with QuickBooks is mandatory.
• Prior experience in Network Operations Center (NOC) support, VPN, and LAN/WAN environments.
• Ability to learn new technologies quickly and adapt to evolving environments.
• Professional level English, both written and verbal.
• Ability to manage multiple support tickets and prioritize tasks.
• Previous experience in client-facing IT support roles.

- Competitive pay: $1,000 - $1,300 (based on experience and English proficiency)
- Location: 100% Remote
- Send your CV in English.
At Blue Sky Solutions, the sky’s the limit.

Requirements: 

• Project Management Skills: Ability to manage onboarding timelines, coordinate resources, and ensure deadlines are met.
• Time Management: Efficiently prioritize and handle multiple onboarding tasks simultaneously.
• Customer Service & Soft Skills: Exceptional communication and interpersonal skills for maintaining positive customer relationships.
• Executive Reporting Experience: Capability to provide clear, concise updates to executives and leadership teams.
• Clarity in Communication: Proficient in both verbal and written communication to ensure clear understanding, especially in a remote or outsourced setting.
• Problem-Solving Skills: Ability to identify and resolve onboarding challenges effectively.
• Technical Aptitude: Familiarity with the basics of cloud-hosted environments, though less technical depth is needed compared to Support agents.
• Team Collaboration: Comfort working closely with Support and other internal teams to ensure a seamless onboarding experience.
• Detail Orientation: Meticulous in tracking customer requirements and ensuring all aspects of onboarding are completed accurately.

If you’ve got experience with Voice, Data, Cloud, Security, or Mobility Services—and thrive in a collaborative environment—this could be your next big move:
- Competitive pay: $1,500 - $2,000 (based on experience and English proficiency)
- Location: 100% Remote
- Send your CV in English.
At Blue Sky Solutions, the sky’s the limit

Key Responsibilities:

• Provide daily technical support via phone and manage job tickets.
• Handle program changes, troubleshoot issues, and escalate tickets as needed.
• Perform Tier 3 & 4 setups for new clients on our VoIP telephone service platform.
• Serve as the point of contact for ticket escalations and ensure timely resolution.
• Offer client-facing support at a corporate level, ensuring compliance and maintaining high service standards.

Requirements: 

• Experience with Voice, Data, Cloud, Security, Colocation, or Mobility Services. Knowledge of multiple products is a plus!
• Strong analytical and problem-solving skills.
• Familiarity with contract and inventory management software and tools.
• Detail-oriented with a commitment to accuracy.
• Ability to work collaboratively in a cross-functional environment.
• Excellent written and verbal communication skills.
• Bachelor’s degree or equivalent.
• Highly proficient in Excel.
• Comfortable presenting to large groups.
• Understanding of neutral telecom is a plus.