Job Opennings

 We’re hiring an Associate Customer Success Manager (CSM) for one of our clients! If you have exceptional English skills and a passion for customer success, this is your chance to shine. 

What makes this role exciting?You’ll support senior leaders, build meaningful relationships with customers, and develop expertise in managing customer success processes. This role offers hands-on learning, collaboration, and opportunities for growth.

• 100% remote work
• Competitive pay: $2,000 - $2,500 USD/month

KEY RESPONSIBILITIES:

• Support Senior CSMs: Assist Senior CSMs in managing their customer portfolios, providing support in day-to-day activities, and learning from their expertise.
• Learn Customer Success Fundamentals: Engage in training and development activities to build a strong foundation in customer success principles, tools, and techniques.
• Relationship Building: Develop early-stage relationships with customers, learning to engage and understand their goals and challenges under the guidance of more experienced CSMs.
• Customer Interaction: interact with customers under the guidance of more experienced CSMs, gradually taking on more responsibility in managing customer communications.
• Assist in Customer Onboarding: Support the onboarding process for new customers by helping with setup, training, and initial interactions to ensure a smooth transition. 
• Customer Health: Monitor customer health metrics, including product adoption and satisfaction, and report findings to the Senior CSMs. Understand and articulate customer health status and contribute to efforts to improve their engagement.
• Documentation and Reporting: Assist in maintaining accurate customer records and documenting interactions, issues, and outcomes in the CRM system.
• Engage in Knowledge Transfer: Support knowledge transfer processes, working with Senior CSMs to understand customer needs, goals, and ongoing activities.
• Assist with Issue Resolution: Act as an escalation point for unresolved customer issues, ensuring prompt attention and resolution under the guidance of Senior CSMs.
• Participate in Team Meetings: Actively participate in team meetings, including daily standups and retrospectives, to stay informed and contribute to team discussions.
• Continuous Learning: Demonstrate a commitment to learning by actively seeking feedback, attending training sessions, and applying new knowledge to daily tasks.
• Support Data Assurance: Assist in reporting and correcting bad data as part of data assurance efforts.
• Log Activities: Learn to log activities such as QBRs, Cross-Sell/ Upsell calls, and in-person meetings accurately.
• Customer Email Management: respond to customer emails promptly, learning the importance of same-day responses.
• Support Proactive Communication: reach out to customers with relevant updates and support in line with customer segmentation and guidance from Senior CSMs. 
• Learn Collaboration: Work closely with the Customer Success team and other departments like Marketing and Supplier teams to ensure a consistent customer experience. 

EDUCATION: Bachelor’s degree in business, Management, or a related field 

KNOWLEDGE

• Customer Success Principles: Basic understanding of customer success concepts, including customer lifecycle management, retention strategies, and customer satisfaction metrics.
• Telecom Experience: Prior experience in the telecommunications industry or a strong understanding of telecom services and solutions is a plus.
• CRM Systems: Familiarity with CRM systems and their role in managing customer relationships and tracking interactions. 
• Product Knowledge: Willingness to learn about our client’s products and services to better understand customer needs and challenges. 

- Competitive pay: $1,000 - $1,300 (based on experience and English proficiency)
- Location: 100% Remote
- Send your CV in English.
At Blue Sky Solutions, the sky’s the limit.

Requirements: 

• Project Management Skills: Ability to manage onboarding timelines, coordinate resources, and ensure deadlines are met.
• Time Management: Efficiently prioritize and handle multiple onboarding tasks simultaneously.
• Customer Service & Soft Skills: Exceptional communication and interpersonal skills for maintaining positive customer relationships.
• Executive Reporting Experience: Capability to provide clear, concise updates to executives and leadership teams.
• Clarity in Communication: Proficient in both verbal and written communication to ensure clear understanding, especially in a remote or outsourced setting.
• Problem-Solving Skills: Ability to identify and resolve onboarding challenges effectively.
• Technical Aptitude: Familiarity with the basics of cloud-hosted environments, though less technical depth is needed compared to Support agents.
• Team Collaboration: Comfort working closely with Support and other internal teams to ensure a seamless onboarding experience.
• Detail Orientation: Meticulous in tracking customer requirements and ensuring all aspects of onboarding are completed accurately.

If you’ve got experience with Voice, Data, Cloud, Security, or Mobility Services—and thrive in a collaborative environment—this could be your next big move:
- Competitive pay: $1,200 - $1,500 (based on experience and English proficiency)
- Location: 100% Remote
- Send your CV in English.
At Blue Sky Solutions, the sky’s the limit

Requirements: 

• Experience in VoIP technologies is a major plus!
• Familiarity with telephone service providers and related systems is a bonus.
• Strong knowledge of LAN/WAN networking, including routers and firewalls.
• Proficiency in Microsoft products (Windows, Office suite, etc.).
• Experience with QuickBooks is mandatory.
• Prior experience in Network Operations Center (NOC) support, VPN, and LAN/WAN environments.
• Ability to learn new technologies quickly and adapt to evolving environments.
• Professional level English, both written and verbal.
• Ability to manage multiple support tickets and prioritize tasks.
• Previous experience in client-facing IT support roles.