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Ready to take the next step in your career? Discover opportunities with top US-based companies. We connect talented candidates like you with fast-growing businesses. 


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Client Success Advocate

Job description

We’re hiring a Client Success Manager on behalf of one of our clients in the technology sector. In this role, you'll be responsible for planning, coordinating, and executing various technology projects and initiatives. You’ll serve as the main point of contact for customer orders and project updates, ensuring smooth communication with both the client and their leadership team.

The ideal candidate is a proactive team player with solid project management experience and a strong understanding of technology. You’ll collaborate closely with customers and vendors to deliver tailored solutions, juggle competing priorities, and ensure all initiatives are completed on time and with excellence.


•⁠  ⁠Competitive pay:  $1200 a $1400 (based on experience and English proficiency)

•⁠  ⁠Location: 100% Remote in LATAM

•⁠  ⁠Send your CV in English.


Role and Responsibilities – Primary

  • Responsible primarily for back-office activities in support of developing and implementing technical solutions for customers
  • Daily management of all aspects of the client’s needs from new order implementations, vendor management, and issue resolution, and fluent in the inventory management tool. 
  • Gather information from clients for submission to vendors and suppliers. Explain technology solutions, suggest alternative solutions, and resolve general customer inquiries
  • Develop and maintain strong professional relationships with clients and technology vendors. Communication will occur via phone calls, emails, and on-site visits.
  • Prepare client proposals and solution summaries based on the client’s needs and the technologies proposed.
  • On-boarding new customer technologies, implementing client orders, and managing escalations with vendors and suppliers
  • Familiar with various voice and data technologies including VoIP , phone systems, routers, and switches. With the ability to project manage complex client technologies.
  • Provide daily/weekly status reports in a variety of formats (both written and verbal)
  • Must be customer service-centric and understand relationship-building
  • Manage client trouble tickets and billing inquiries with client’s providers
  • Attend vendor training and participate in vendor certification programs
  • Perform monthly tasks including but not limited to invoice audits, updating and maintaining client services inventories, contracts, and folders.


Required Skills

  • A minimum of 2 years as a Client Success Manager or Project Management with an exceptional aptitude for customer service.
  • Must thrive in a fast-paced, team-focused professional environment.
  • Upbeat attitude and strong written, verbal, and organizational skills.
  • Ability to follow procedures with minimal supervision.
  • Excellent time management and problem-solving skills with strong attention to detail.
  • Excellent Working Knowledge of Microsoft Business Applications (Excel, Outlook,
  • PowerPoint, Visio, Project) and database software
  • Excellent collaboration skills with internal and external customers to help leverage resources that will maintain solid relationships with business partners
  • Availability on nights and weekends, as needed

Apply now!

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UX/UI and Graphic Designer

Job description

 

As a UX/UI and Graphic Designer, you'll play a pivotal role in shaping the future of our client's digital experiences. Your primary focus will be designing intuitive and engaging interfaces, primarily for the website, with a strong emphasis on e-commerce best practices and conversion optimization.


This role is ideal for someone who thrives in crafting seamless user experiences and can contribute to graphic design efforts when required.


- Competitive pay: $1,500 - $2,000 (based on experience and English proficiency)

- Location: 100% Remote

- Send your CV in English.


Key Responsibilities:

  • Wireframing & Prototyping: Create detailed wireframes and interactive prototypes to effectively communicate design concepts and user flows, specifically for e-commerce features and functionalities.
  • Interaction Design: Design intuitive and efficient interactions for key user tasks, including browsing a large catalog of 400+ SKUs with scalable and intuitive navigation, adding products to the cart, and completing the checkout process. Create and optimize subscription workflows and interfaces to support recurring purchases and enhance customer retention.
  • Visual Design: Collaborate with our design team to ensure a consistent and cohesive visual style across our website and other digital touchpoints.
  • Collaboration: Work closely with product managers, engineers, and stakeholders to gather requirements, iterate on designs, and ensure successful implementation.
  • E-commerce Optimization: Apply best practices for e-commerce UX to improve conversion rates, reduce cart abandonment, and enhance the overall shopping experience.
  • Product Catalog Management: Design user experiences tailored for large catalogs of 400+ SKUs, ensuring scalability and intuitive navigation for customers.

Qualifications

  • Proven Experience: 3+ years of experience as a UX Designer with a strong focus on e-commerce platforms, with a portfolio showcasing your skills and experience in designing for online shopping experiences.
  • Platform Proficiency: Designing for Shopify environments, ensuring alignment with platform capabilities and best practices for performance and scalability. In-depth knowledge of the Shopify App Market, enabling the selection and integration of top-performing apps to enhance store functionality. Experience in implementing Shopify’s low-code and no-code tools to streamline development processes.
  • Figma Expertise: Proficient in creating responsive Figma designs for cross-device visual consistency. Advanced prototyping and wireframing capabilities to effectively communicate design concepts. Facilitating efficient handoff to development teams with detailed Figma collaboration features.
  • Wireframing & Prototyping: Strong skills in creating detailed wireframes and interactive prototypes to communicate design solutions effectively.
  • E-commerce Expertise: Deep understanding of e-commerce user behavior, best practices for checkout flows, and conversion optimization strategies.Must have experience working with high-SKU catalogs and designing solutions that effectively combine subscription models with one-time purchase options.
  • Strong Communication: Excellent written and verbal communication skills, with the ability to clearly articulate design concepts and rationale.
  • Self-Management: Ability to work independently and manage your time effectively in a remote work environment.
  • Passion for Food: A genuine interest in the food industry. 

Bonus Points:

  • Experience working with remote, international teams.
  • Familiarity with agile development methodologies.
  • Experience with A/B testing and data-driven design.
  • Direct-to-consumer e-commerce experience.


At Blue Sky Solutions, the sky’s the limit.

Apply now!

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QA-Focused IT Support Specialist (L1)

Job description

- Competitive pay: $1,000 - $1,200 (based on experience and English proficiency)
- Location: 100% Remote in LATAM
- Send your CV in English.

IT support responsibilities

  • Provide Level 1 IT support as needed, responding to and resolving basic technical tickets.
  • Understand and troubleshoot common issues within cloud-hosted environments and standard IT systems.

Quality assurance

  • Perform QA reviews of onboarding processes and support interactions.
  • Provide feedback and coaching to team members to improve service quality and adherence to processes.

Reporting & analysis

  • Prepare and maintain accurate onboarding and QA performance reports.
  • Leverage Excel and other tools to track key metrics and communicate findings to leadership.

Communication & collaboration

  • Communicate clearly and effectively with clients, internal teams, and leadership.
  • Demonstrate strong interpersonal skills, empathy, and professionalism in all interactions.

Organization & time management

  • Prioritize tasks effectively and manage multiple onboarding projects simultaneously.
  • Maintain organized documentation and follow through on every step of the onboarding and support process.

Apply now!

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IT Support L1/ Onboarding

Job description

- Competitive pay: $1,000 - $1,300 (based on experience and English proficiency)
- Location: 100% Remote
- Send your CV in English.
At Blue Sky Solutions, the sky’s the limit.

Requirements: 

  • Project Management Skills: Ability to manage onboarding timelines, coordinate resources, and ensure deadlines are met.
  • Time Management: Efficiently prioritize and handle multiple onboarding tasks simultaneously.
  • Customer Service & Soft Skills: Exceptional communication and interpersonal skills for maintaining positive customer relationships.
  • Executive Reporting Experience: Capability to provide clear, concise updates to executives and leadership teams.
  • Clarity in Communication: Proficient in both verbal and written communication to ensure clear understanding, especially in a remote or outsourced setting.
  • Problem-Solving Skills: Ability to identify and resolve onboarding challenges effectively.
  • Technical Aptitude: Familiarity with the basics of cloud-hosted environments, though less technical depth is needed compared to Support agents.
  • Team Collaboration: Comfort working closely with Support and other internal teams to ensure a seamless onboarding experience.
  • Detail Orientation: Meticulous in tracking customer requirements and ensuring all aspects of onboarding are completed accurately.

Apply now!

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IT Support Engineer

Job description

If you’ve got experience with Voice, Data, Cloud, Security, or Mobility Services—and thrive in a collaborative environment—this could be your next big move:
- Competitive pay: $1,500 - $2,000 (based on experience and English proficiency)
- Location: 100% Remote
- Send your CV in English.
At Blue Sky Solutions, the sky’s the limit


Key Responsibilities:

  • Provide daily technical support via phone and manage job tickets.
  • Handle program changes, troubleshoot issues, and escalate tickets as needed.
  • Perform Tier 3 & 4 setups for new clients on our VoIP telephone service platform.
  • Serve as the point of contact for ticket escalations and ensure timely resolution.
  • Offer client-facing support at a corporate level, ensuring compliance and maintaining high service standards.

Requirements: 

  • Experience with Voice, Data, Cloud, Security, Colocation, or Mobility Services. Knowledge of multiple products is a plus!
  • Strong analytical and problem-solving skills.
  • Familiarity with contract and inventory management software and tools.
  • Detail-oriented with a commitment to accuracy.
  • Ability to work collaboratively in a cross-functional environment.
  • Excellent written and verbal communication skills.
  • Bachelor’s degree or equivalent.
  • Highly proficient in Excel.
  • Comfortable presenting to large groups.
  • Understanding of neutral telecom is a plus.

Apply now!

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IT SUPPORT SPECIALIST (L1-L2)

Job description

If you’ve got experience with Voice, Data, Cloud, Security, or Mobility Services—and thrive in a collaborative environment—this could be your next big move:
- Competitive pay: $1,200 - $1,500 (based on experience and English proficiency)
- Location: 100% Remote
- Send your CV in English.
At Blue Sky Solutions, the sky’s the limit

Requirements: 

  • Experience in VoIP technologies is a major plus!
  • Familiarity with telephone service providers and related systems is a bonus.
  • Strong knowledge of LAN/WAN networking, including routers and firewalls.
  • Proficiency in Microsoft products (Windows, Office suite, etc.).
  • Experience with QuickBooks is mandatory.
  • Prior experience in Network Operations Center (NOC) support, VPN, and LAN/WAN environments.
  • Ability to learn new technologies quickly and adapt to evolving environments.
  • Professional level English, both written and verbal.
  • Ability to manage multiple support tickets and prioritize tasks.
  • Previous experience in client-facing IT support roles.

Apply now!

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